How do I report a problem or bug? :

Account Management

Registration & Login
- Creating an Account on CoinGarage
- How to Login and Log out
- Recovering Your Password
Account Settings
- Finding Your Account UID
Subaccounts
- Getting Started with a Standard Subaccount
- How to Switch Account
Wallet
- Description of wallet
Bank Account
- How to add bank account
Deposit/Withdrawals
- Deposit Methods
- Withdrawal Methotds
Crypto Deposit/Withdrawals
- Deposit
- Withdrawals
Buy Crypto
- Buy Crypto
Convert
- How to convert
- Difference Between Convert and Trade

KYC and Security

Identity Verification
- Benefits of Different KYC Levels
- How to Complete Individual Identity Verification (KYC)
- How to complete KYC 2
- Limits KYC 1 and KYC 2
Google Authenticator
- How to Bind Your Account’s 2FA via Google Authenticator
Additional Security Features
- How to Enhance the Security of Your Account
- Examples of Phising Emails
- How to Identify Phishing Emails

Frequently Asked Questions

General
- What is crypto?
- Term for Beginners
- What is CoinGarage?
- What is a cryptocurrency exchange?
- How do I start trading?
- Are there mobile and desktop apps available?
Account Setup
- How do I create an account?
- What documents do I need to submit during account setup?
- Why do I need to verify my identity?
- Is there a minimum age requirement to open an account?
- Can I open multiple accounts?
- How can I set up two-factor authentication (2FA)?
- Can I close my account?
- Are my personal details secure?
Security
- Is the platform secure?
- Is my personal information secure?
- What should I do if I forgot my password?
- What happens if my account is locked or compromised?
- How do I avoid phishing scams?
- What should I do if my transaction is stuck?
Fees
- What Types of Fees Are Charged by a Crypto Exchange?
- What types of fees are charged on your platform?
- What is the difference between commission fees and spreads?
- What are the withdrawal fees?
- Can Fees Change Over Time?
Customer Support
- What educational resources do you offer?
- How do I report a problem or bug?
- How do you handle disputes or issues with transactions?
Subaccount
- What is a Subaccount?
- Who Can Create Subaccounts?
- What Are the Benefits of Subaccounts?
- Can Subaccounts Trade Independently?

Platform Walkthrough

Getting Started
- Everything You Need to Know to Get Started on Coingarage
- Order Types and Strategies
Stake Gara
- Gara
- How to stake Gara
Bitcoin Savings Plan
- How to set up Bitcoin saving plan

Trading Bot

Overview
- Introduction
- Slang
- Differences Between Each Trading Bot
- Grid Strategy
- DCA Strategy
EEZY Trader
- How to start with EEZY Trader
- How to transfer money to EEZY Trader
- How to create EEZY Trader

Terms of Service

Terms of Service
- Privacy policy

Home Knowledge base Customer Support

How do I report a problem or bug?

If you encounter an issue or bug, you can report it through the following channels:

Submit a Ticket: Visit our support page and create a ticket detailing the issue. ? https://coingaragesr.freshdesk.com/en/support/solutions

Email Us: Send a description of the problem to our support team at support@coingarage.io

Call Support: Reach out to our customer service team at +420 778 116 516 from 9 AM to 5 PM for immediate assistance.

Our team will review your request and work on a resolution as soon as possible.